A Spectrum Community is a multi-dwelling residency, such as an condominium community, that includes Spectrum bulk services as an amenity. Tower Lakes HOA is a Spectrum Community with Bulk Services. The bulk service customers in our Spectrum Community includes Spectrum TV Select Plus with 208 Channels, 10 TV Streaming services, an On Demand Library, and High-Speed Fiber Powered Internet up to 1,000 Mbps.

The Everything Spectrum Phone Number is: 833-697-7328

NO, Do NOT Cancel your current spectrum account. The Everything Spectrum Phone number and the customer service representative will be able to transition your current account to our Community Account.

Yes, every Tower Lakes Residence will be required to set up a Spectrum Community Account. Each resident must call the Everything Spectrum Phone number and create an account for their address. If you are currently a Spectrum customer, DO NOT CANCEL YOUR ACCOUNT. When you call in and and verify your account number and PIN, all your current equipment and account information will become part of the our Spectrum Community Account. You will receive your equipment and services to which you are entitled through the Tower Lakes contract. Any services above and beyond those services in our bulk contract, such as Premium Channels, DVR and Voice Services, will be charged directly to you.

To facilitate the provision of complimentary equipment to residents, a community account is required. This account enables Spectrum to monitor the equipment’s status and address any issues, such as recalls or software updates.  Each unit is entitled to two (2) XUMO Remotes & boxes and (1) Modem and WIFI Router at no charge. Please keep in mind that while there is no charge for the equipment, you will be responsible for any loss, theft or damage to the equipment. You are also responsible for returning the equipment if you move out of Tower Lakes.

Yes, upon moving, you are obligated to return the equipment. Please keep in mind that while there is no charge for the equipment, you will be responsible for any loss, theft or damage to the equipment. You have the option to return equipment to a Spectrum store or via a UPS store to prevent any potential missing equipment fees. Please bring your account number to either store and they will box it up for you and send it back at no charge. Don't forget the remote, electric plug and get a receipt for your files.

No, the HOA increase will be processed automatically without any input from our residents.

Installation is simple! You can choose an easy to use self-install kit or professional installation.  • Self-Install Kit: Call the Everything Spectrum phone number to request a kit to be mailed to your home, or • Professional Installation: Call the Everything Spectrum phone number to schedule a professional installation on the date you choose, with a two-hour window guarantee. This service will incur a fee.  • To set up or verify your new community account, you will need to know: Your Address and phone number Account number and PIN number (current customers only)  • For non-current Spectrum customers, call the Everything Spectrum phone number.

To access Spectrum Anywhere, you will need to download the Spectrum App on each of your devices and log in using the user name and password you established with Spectrum. Should you encounter any difficulties, you can contact our Everything Spectrum Phone number for assistance.

Yes, the customer service representative will be able to assist you with any service offered by Spectrum.

You can add additional services to your personal account, including premium TV channels, DVR, landlines, and Spectrum Mobile. You will be responsible for these additional services. You can do this through the Everything Spectrum Phone number or through the My Spectrum app.

There are several strategies you can employ to enhance your WiFi speed performance. Ensure that your modem and router are positioned away from signal obstructions, such as walls or objects, to maximize your WiFi speed. Keep in mind WIFI speed is affected by older equipment and website transmission speeds, distance from the router and number of devices on your WIFI network.

After setting up your equipment and activating your internet network, you can customize your WiFi network name and password. The WIFI router will have your network name and password on the back. Alternatively, you can customize your WiFi network name using the My Spectrum app or by calling the Everything Spectrum Phone number.